Shipping policy
Shipping & Delivery Policy
This policy explains how products purchased from MakeMyCreatives, operated by Gaurav Lakhera (Sole Proprietor), Dehradun, Uttarakhand, India ("we", "us", "our"), are delivered. It should be read together with our Terms & Conditions and Return & Refund Policy.
1. Digital products — no physical shipping
Our products are digital ad creative templates delivered through Canva. Nothing is physically shipped, so there are no couriers, tracking numbers, or shipping addresses involved. Delivery is made electronically.
2. How your product is delivered
After your payment is confirmed, you will receive access to your templates as a Canva template link, sent to the email address you used at checkout and/or shown on the order confirmation page. Opening the link lets you copy the templates into your own Canva account, where you can edit and use them.
3. Delivery time
Access is usually provided immediately or within a few minutes of a successful payment. In rare cases — for example, a delay in payment confirmation — it may take up to 24 hours. If you have not received access within 24 hours, please contact us and we will sort it out quickly.
4. What you need to access your templates
You will need a free Canva account to open and use the templates. A paid Canva plan is not required — the templates are built using free Canva elements. A working internet connection is needed to access Canva.
5. Delivery charges
As all products are delivered digitally, there are no shipping or delivery charges. The price you pay at checkout is the full price for the product.
6. Didn't receive your access link?
If your access link has not arrived shortly after purchase, please:
- Check your spam, promotions, or junk email folders.
- Confirm you are checking the same email address you used at checkout.
- If you still cannot find it, email connect@gauravlakhera.com with your name and order or payment details, and we will resend your access.
7. International availability
Because our products are digital, they are available to customers anywhere in the world, with no shipping restrictions or import duties. Access is delivered the same way regardless of your location.
8. Contact
For any delivery or access issue, email connect@gauravlakhera.com. We aim to respond and resolve access problems as quickly as possible.
9. Changes to this policy
We may update this Shipping & Delivery Policy from time to time. The "Last updated" date above shows the current version.
This policy is governed by the laws of India and should be read with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.