Refund policy
Return & Refund Policy
This Return & Refund Policy explains when refunds apply to purchases made from MakeMyCreatives, operated by Gaurav Lakhera (Sole Proprietor), Dehradun, Uttarakhand, India ("we", "us", "our"). By placing an order, you confirm that you have read and agree to this policy. It should be read together with our Terms & Conditions.
1. Digital products — no physical returns
Our products are digital (downloadable template packs and creative files) and are delivered electronically. Nothing is shipped, so there are no physical returns. This policy governs refunds only.
2. 10-day satisfaction refund
If you are not satisfied with a digital product, you may request a refund within 10 days of your purchase. To request one, email connect@gauravlakhera.com with your order details and the reason for your request (see Section 5 below). Refund requests made after the 10-day window cannot be accepted.
3. Change of mind
Because our products are digital and can be downloaded and kept, we are unable to offer refunds for a simple change of mind once the product has been delivered, accessed, or downloaded. This is standard practice for digital goods. The 10-day satisfaction refund in Section 2 still applies where there is a genuine issue with the product.
4. Custom design services
For custom design services, refund terms are set out in your service agreement and our Terms & Conditions: you may request a refund during your trial period if you are not happy with the service, the communication, or for any other reason. Once deliverables have been received, refunds are not available for a change of mind.
5. How to request a refund
Email connect@gauravlakhera.com within 10 days of purchase and include:
- Your full name
- The email address used to make the purchase
- Your order or receipt number (or the purchase date)
- The product name
- The reason for your refund request
We may ask for a few additional details to verify and process your request.
6. How refunds are processed
Once a refund is approved, it is issued to your original payment method through our payment processor, Razorpay. Please allow approximately 5 to 7 working days for the amount to reflect in your account; depending on your bank or card issuer, it may occasionally take a little longer. We do not control the timelines of your bank or card provider.
7. Situations where refunds do not apply
- A change of mind after the product has been delivered, accessed, or downloaded.
- Requests made more than 10 days after purchase.
- Products that have been copied, resold, redistributed, or otherwise used in breach of the licence in our Terms & Conditions.
- Where you are in breach of our Terms & Conditions, or where a refund is prohibited by law.
8. Before you raise a dispute
If you believe there is a problem with your purchase or a charge, please contact us first at connect@gauravlakhera.com before raising a dispute or chargeback with your bank. Most issues can be resolved quickly and directly.
9. Your statutory rights
This policy is in addition to, and does not limit, any rights you may have under applicable consumer-protection law — including, for customers in India, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy excludes any right that cannot be excluded by law.
10. Contact & grievances
Refund requests and questions: connect@gauravlakhera.com.
Grievance Officer: Gaurav Lakhera — connect@gauravlakhera.com, Dehradun, Uttarakhand, India.
11. Changes to this policy
We may update this Return & Refund Policy from time to time. The "Last updated" date above shows the current version, and any changes apply to purchases made after they are posted.
This policy is governed by the laws of India and should be read with our Terms & Conditions and Privacy Policy.